Open a support ticket below. The support panel is the embedded desktower widget — Acme never stores your tickets or writes the answers.
How this works in production: the integrator's own backend holds the per-tenant widget secret and mints the end-user token (HS256 over {tenant, sub, exp, iat}) when it renders the page for a signed-in end-user. desktower only verifies that token (via the publicKey → tenant/secret lookup) and JIT-provisions the end-user — it never mints end-user tokens. This /demo/host page uses the demo tenant's seeded widget key to stand in for that backend, for dev/demo only.